Please turn on your javascript Technical Support Specialist Job, Islamabad, Keep Truckin - ROZEE.PK

Technical Support Specialist

Keep Truckin Unverified

Islamabad, Pakistan

Posted 5 days ago 425 views    Report Job

PKR. 70,000 - 70,000/Month

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Job Description

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about KeepTruckin. You will not only be responsible for providing world-class assistance, but will also have the opportunity to define KeepTruckin’s support processes and work with our team to develop and scale the Technical Support function.

 

Responsibilities:

  • Email, Chat and Voice Support - Answer inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address during Pacific Standard Time business hours.
  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
  • System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale.

Qualifications:

  • 2+ years in customer service or developing support material
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Natural self-starter

 

Job Details

Total Positions:
15 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Customer Support
Job Location:
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 10 Years
Apply Before:
Jan 06, 2018
Posting Date:
Dec 06, 2017
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Keep Truckin

Information Technology · 11-50 employees - Islamabad

KeepTruckin is a tech startup based in Silicon Valley and is backed by Google Ventures. We have just raised an $8 million round led by Index Ventures as well which brings our total funding to $10.3 million. You can read a bit about us in TechCrunch and Tech in Asia. KeepTruckin is on a mission to im ...Read More

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