Key Account & Brand Manager

We are seeking an experienced Assistant Manager – Key Account & Brand Management to join our team. The ideal candidate will have a strong background in client relationship management, brand coordination, and e-commerce operations, particularly within the fashion and apparel sector. This role requires confidence in managing client expectations with patience and professionalism, excellent communication skills, and the ability to coordinate multiple brands and internal teams effectively. A strong analytical mindset and numerical proficiency are essential to monitor sales performance and contribute to achieving business goals.

Key Responsibilities

- Manage all client communications via WhatsApp groups and emails concerning product updates, collection launches, website artwork, functionalities, and performance marketing activities. Coordinate with internal teams and direct customer service or fulfillment queries appropriately.
- Obtain product and collection launch details from clients and share them with relevant internal teams at least three days before the scheduled launch.
- Maintain a thorough understanding of product information and content requirements, identifying opportunities to share details in batches to prevent delays.
- Verify product lists for completeness before sharing with internal teams, following up on missing information and coordinating partial sharing when deadlines are tight.
- Promptly update internal teams on delays in receiving client information and facilitate sharing of available product details or creatives to ensure continuity of work.
- Proofread and verify all product information, creatives, and pricing to detect errors, inconsistencies, or discrepancies aligned with each brand’s positioning.
- Ensure clients provide a rolling three-month launch calendar, following up monthly for upcoming plans and escalating any visibility issues affecting execution.
- Communicate launch calendar updates to customer service, marketing, and other relevant teams, sharing revised timelines three to seven days before launch and keeping stakeholders informed of changes.
- Monitor daily sales performance against revenue targets, analyzing factors such as inventory, seasonality, product performance, and collection launches.
- Collaborate with customer service, creative, social media, and performance marketing teams to develop strategies when brands fall behind targets or opportunities for growth arise.
- Share accurate and insightful performance reports with clients as per their requirements, reviewing all data before circulation.
- Track planned versus actual launches and compare current launch performance with previous years to evaluate impact on sales and revenue.
- Compile monthly KPI reports from various departments and present findings, performance gaps, and opportunities during internal reviews.
- Regularly review client websites from a shopper’s perspective to suggest improvements in navigation, product discovery, functionality, and overall experience.
- Maintain professional, clear, and comprehensive client communication across all channels, managing expectations and ensuring satisfaction within the agreed scope of work.
- Track and maintain accurate time allocation records for each client, ensuring monthly updates are reflected correctly in finance sheets.
- Proactively identify and recommend improvements to internal processes, team coordination, and operational efficiency.
- Circulate the launch QA checklist on launch day, document all relevant information, prioritize issues, coordinate resolutions within timelines, and recirculate the checklist upon completion.
- Perform additional tasks as assigned by management.

Required Qualifications

- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum 3–4 years of relevant experience in key account management, brand management, client servicing, and e-commerce operations, preferably with Shopify.
- Proven experience managing fashion and apparel brands is strongly preferred.
- Solid e-commerce experience, especially in online retail, product launches, and website operations.
- Excellent client-handling and relationship-management skills, with the patience to manage demanding clients professionally.
- Strong communication, coordination, negotiation, and problem-solving abilities.
- Good numerical and analytical skills, capable of interpreting sales reports and tracking business performance.
- Proficiency in Excel and reporting tools.
- Ability to manage multiple projects, meet deadlines, and collaborate effectively with cross-functional teams.
- Stable career history with consistent professional growth is preferred.

Other Details

- Location: DHA Phase 1, Karachi, Pakistan
- Job Timings: 9:30 am to 6 pm, Monday to Saturday
- Employment Type: Full-Time
- Salary Range: Rs120,000 to Rs170,000 per month
- Work Location: In-person

Candidates should be fluent in English and have demonstrated experience in brand management, client handling, e-commerce, website operations, sales analysis, Excel reporting, product launch, and project coordination.