Manager - Claims - PostEx

PostEx is seeking a highly skilled and analytical Manager – Claims to oversee and lead regional claims operations in Lahore. The ideal candidate will be responsible for managing merchant dispute resolution and strengthening operational controls to ensure efficient and accurate claims processing. This role requires a strategic leader who can drive process improvements across all stages of logistics operations while mentoring a regional team and ensuring compliance with company policies and service level agreements.

Key Responsibilities

- Lead end-to-end claims operations across multiple regional hubs and branches, ensuring smooth workflow and timely resolution.
- Conduct thorough assessment, investigation, verification, and closure of all claims to maintain accuracy and accountability.
- Review and validate data received from Sales, IR, Customer Service, Operations, Finance, Audit, and Quality teams to support claims decisions.
- Manage high-value and escalated merchant claims and disputes, providing effective resolution strategies.
- Strengthen operational controls to minimize financial leakage, prevent duplicate claims, and close process gaps.
- Drive continuous process improvements across First Mile, Mid Mile, and Last Mile logistics operations to enhance efficiency.
- Lead, mentor, and develop the regional claims team to build capability and ensure high performance.
- Ensure strict compliance with service level agreements (SLAs), company policies, and operational standards.

Required Qualifications

- Bachelor’s or Master’s degree in Supply Chain, Logistics, Operations, Business Administration, Finance, or a related field.
- 3 to 5 years of relevant experience in e-commerce logistics, cash on delivery (COD) operations, claims management, audit, or similar areas.
- At least 2 years of experience in team management or regional leadership roles.
- Strong understanding of e-commerce logistics, including First Mile, Mid Mile, and Last Mile operations.
- Proficiency in data analysis and verification, with advanced skills in Excel and dashboard tools.
- Excellent communication, negotiation, leadership, and problem-solving abilities.
- High level of integrity paired with an analytical and investigative mindset.

This position offers an excellent opportunity to contribute to a growing e-commerce logistics company by leading critical claims operations and fostering a high-performing team. Candidates with a strong operational background and leadership experience are encouraged to apply.