We are seeking a results-driven Manager for Data Sourcing & Integration to lead the acquisition, integration, and governance of customer data within the Customer Experience (CX) domain. This role plays a vital part in ensuring accurate, timely, and reliable data flows that support CX analytics, service performance monitoring, journey optimization, and informed decision-making. The ideal candidate will bring strong expertise in enterprise data integration, customer data management, operational controls, and data quality frameworks, especially within high-volume service environments.
Key Responsibilities
Develop and lead CX-focused data sourcing strategies by integrating data from CRM, contact center systems, digital channels, complaint management platforms, and service applications. Oversee ETL/ELT pipelines that support business intelligence, analytical, and ad-hoc reporting needs for CX teams. Establish and maintain data validation, reconciliation, and governance frameworks for customer-related datasets. Drive data quality initiatives to ensure accurate reporting of CX key performance indicators (KPIs) and service level agreements (SLAs). Manage batch and near real-time ingestion of customer interaction data, ensuring secure handling in compliance with privacy standards. Collaborate closely with CX, Analytics, Digital, and Commercial teams to translate business requirements into scalable data solutions. Monitor operational KPIs related to data accuracy, availability, and integration performance. Lead continuous improvement efforts to enhance automation, reliability, and reporting efficiency. Monitor server disk space utilization, storage planning, and capacity forecasting. Design, maintain, and periodically test Disaster Recovery (DR) plans for CX data systems.
Required Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Management, or a related field. Strong expertise in ETL/ELT processes and customer data integration. Advanced proficiency in SQL Server, T-SQL, and database performance optimization. Experience with SQL Server Integration Services (SSIS) and enterprise data warehousing concepts. Deep understanding of CX data domains including CRM data, customer interactions, complaints, digital engagement, and service KPIs. Proven experience integrating data across CRM, contact center systems, digital platforms, and reporting tools. Knowledge of data governance, data quality controls, reconciliation, and compliance requirements related to customer data. Experience working in high-volume, customer-centric environments. Familiarity with Windows-based server administration and Microsoft SQL Server stack management. Strong operational mindset focused on data accuracy and service reliability. Demonstrated leadership in managing data sourcing and integration initiatives. Excellent analytical, problem-solving, and stakeholder management skills. Ability to manage multiple CX-driven priorities under tight deadlines. Clear communication skills with the ability to present insights effectively to senior leadership.
Preferred Qualifications and Benefits
Experience within Customer Experience, Customer Care, or Digital environments is preferred. Certifications in data management or governance are considered a plus. Joining Jazz means becoming part of one of the country’s leading employers, inspired by visionary leadership and supported by a unique professional culture. Jazz fosters continuous learning and development, entrepreneurial and innovative mindsets, and a customer-obsessed environment. As one of Pakistan’s largest private sector organizations, Jazz is committed to positively impacting the lives of over 70 million customers. This role offers the opportunity to contribute to a transformative journey, driving success and empowering millions to thrive in an increasingly digital economy.
Location: Lahore
Grade Level: L3
Application Deadline: 2nd March 2026
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