Posted Oct 05, 2020 3 views
As a Technical Support Executive, you will serve as the main point of contact for issues and questions about Seebiz and its products.
You will not only be responsible for providing world-class assistance, but will also have the opportunity to define Seebiz support processes and work with our team to develop and scale the Technical Support function
About the Role:
- Answer inbound inquiries coming through Seebiz support hotline; live chat feature or support email address
- Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
- Generating solutions using your deep product knowledge
- Developing inbound and outbound strategies for customers follow-ups.
- Creating and documenting SOPs and databank of a wide variety of client issues and their resolutions.
Requirements:
- Minimum 2 years of working experience in Technical Support/Customer Success
- Experience in inbound upselling
- Customer advocacy, empathy, and keen attention to detail.
- Experience in a technical support role covering enterprise software products.
- Educational background focused on Accountancy, computer science or business management
Skills
Job Details
SeeBiz Pvt Ltd
.
What is your Competitive Advantage?
Similar Job Titles
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
