Posted Mar 18, 2021 5 views
Call center team leaders are lower-level managers who aim to get the best performance possible from those under their charge. They typically report to a customer service director or contact center manager. To maximize productivity and quality customer care, call center team leaders perform a range of primary duties. Among the most common are:
- Set clear team goals and KPIs
- Delegate sales tasks and set deadlines
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Oversee day-to-day teams' operation and performance
- Do regular performance evaluation
- Create a health and motivating work environment and atmosphere
Team Leader requirements and qualifications
- 4 years of experience as a Team Leader or similar role.
- Must have good American accent
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Experience with organizing training programs
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Degree in Management or training in team leading is a plus
- Team management experience
- Coaching and communication skills
- Minimum of 2 years’ experience within a contact Centre environment as a Team Manager
- Experience within customer services
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
Job Details
Medatron Pvt.Ltd
Pharmaceutical company
What is your Competitive Advantage?
Similar Job Titles
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
