Medical Receptionist & Clinical Administrative Coordinator

We are seeking a detail-oriented and experienced Medical Receptionist & Clinical Administrative Coordinator to join a growing U.S.-based gastroenterology practice. This full-time remote role supports two clinic locations and involves managing patient scheduling, front-desk operations, prescription coordination, medication prior authorizations, and clinical administrative tasks. The ideal candidate will work closely with Physicians, Nurse Practitioners, and onsite staff to ensure smooth patient communication and timely processing of administrative duties. Experience with eClinicalWorks (eCW) and comfort handling patient-facing responsibilities in a U.S. medical environment are essential.

Key Responsibilities

Patient Scheduling & Front Desk Operations
- Manage inbound and outbound patient calls, respond to inquiries, and provide professional support.
- Schedule, reschedule, and coordinate patient appointments, follow-ups, procedures, and clinical services using eClinicalWorks (eCW).
- Handle appointment requests, prospective patient leads, reminders, and communications via phone, email, and text.

Prescription & Medication Coordination
- Process prescription requests, new medication orders, and refills using Squad Health, following provider instructions and clinic protocols.
- Facilitate communication between patients, providers, and pharmacies regarding prescriptions.
- Maintain accurate medication records, follow up on pending requests, and resolve prescription-related administrative issues.

Medication Prior Authorizations & Insurance Verification
- Initiate, process, and track medication prior authorizations, ensuring timely submission of required documentation.
- Verify patient insurance eligibility, benefits, and coverage for medications, procedures, and services.
- Monitor authorization statuses, address pending or denied requests, and liaise with insurance representatives and providers.

Laboratory, Radiology & Diagnostic Scheduling
- Coordinate scheduling for laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
- Communicate with labs, imaging centers, and patients regarding appointment details and preparation instructions.
- Track pending diagnostic orders, follow up on incomplete appointments, and ensure results are received and routed to providers.

Required Qualifications
- Minimum of 1 year of hands-on experience supporting a U.S.-based medical practice.
- Direct experience using eClinicalWorks (eCW) is mandatory.
- Background in medical reception, patient scheduling, and Medical Assistant-related administrative tasks.
- Experience coordinating prescription requests, medication refills, and pharmacy communications.
- Knowledge of medication prior authorizations, insurance verification, and follow-up procedures.
- Familiarity with scheduling laboratory, radiology, imaging, and diagnostic appointments.
- Excellent written and verbal English communication skills.
- Strong organizational abilities, attention to detail, and capability to manage multiple administrative tasks simultaneously.
- Comfortable interacting directly with U.S. patients, healthcare providers, pharmacies, and insurance representatives.
- Ability to work independently in a remote setting while maintaining consistent communication with the clinic team.

Tools & Systems
Candidates should be proficient or willing to learn:
- eClinicalWorks (eCW) for patient scheduling, EMR, prescriptions, and clinical documentation.
- Zoiper5 for inbound and outbound patient calls.
- TriFetch for AI-assisted clinical workflow support.
- Clinic communication platforms including email, text messaging, and patient communication tools.
- Secure workspace tools such as VPNs, security applications, and approved productivity software.

Schedule & Working Conditions
- Full-time, 40 hours per week.
- Fully remote work arrangement.
- Hourly rate between $5 and $6.
- Regular schedule: Saturday through Wednesday, 12:00 PM to 8:00 PM Central Time.
- Occasional availability on Thursday or Friday may be required based on patient volume and operational needs, with at least one week’s notice for schedule changes.

We are looking for a dependable, detail-focused medical professional who can effectively balance front-desk duties, prescription coordination, medication prior authorizations, and diagnostic scheduling. Prior experience supporting a gastroenterology practice or coordinating specialty-care procedures is a plus. The successful candidate will ensure patient requests are handled accurately, efficiently, and with professionalism.