Posted Sep 21, 2020 7 views
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations and other queries:
- Resolve customer assertion problem or reason for calling.
- Resolve customer complaints via phone or e-mail.
- Use telephone line and e-mails to reach out to customers and verify account information.
- Assist with placement of orders, refunds or exchanges.
- Advise on Company information.
- Suggest solutions when a product malfunctions and assist accordingly.
- Attempts to persuade customer to reconsider cancellation.
- Work with customer service manager to ensure proper customer service is being delivered.
- Must be proficient in MS Excel.
Skills
Job Details
Medina Freshways
The business was originally started in 1980 by Sardar Hussain and his family and in 1992 Medina Dairy Ltd was established to focus on the supply of milk and bread operating from depots across London and Birmingham.
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