Dealers Network Coordinator and Scheduler

Join Met Group as a Dealers Network Coordinator and Scheduler, a critical role dedicated to transforming completed orders into scheduled appointments. In this position, you manage detailed scheduling tasks to ensure seamless communication and coordination among installers, dealers, and customers. You take ownership of contacting customers when their blinds are ready, setting appointments efficiently, and confirming details to guarantee all parties share the same expectations. This role demands excellent schedule management and communication skills as you will engage in 20 to 40 calls nightly, primarily with Canadian homeowners, dealers, and sales representatives, utilizing clear daily order lists within our specialized system. As the coordinator of a team of four individuals, you will facilitate workflow optimization by adhering to structured written procedures and training systems designed for consistency and reliability. Your responsibility extends beyond scheduling to fostering a well-organized network that aligns dealer activities and installer availability with customer needs. By working closely within a systematized environment, you help maintain a smooth operational flow that supports both our internal teams and external stakeholders. Your proactive management will be essential in upholding the high standards of service and cooperation that define Met Group.
Responsibilities

Contact customers promptly to schedule installation appointments when blind orders are ready.
Coordinate appointment details between installers, dealers, and customers to ensure alignment on dates and times.
Manage and update scheduling information accurately within the companys order system daily.
Prepare and follow clear, written procedures for all scheduling tasks to maintain consistency and reduce error.
Handle 20 to 40 phone calls per evening, engaging professionally with homeowners, dealers, and sales representatives.
Lead and support a team of four coordinators to ensure efficient workflow and effective communication.
Optimize workflow processes to improve scheduling efficiency and minimize conflicts or delays.
Maintain detailed records of all appointment confirmations and changes to ensure traceability.
Train and support team members in following company procedures and using the scheduling system effectively.
Collaborate with other departments to enhance customer experience and resolve any scheduling issues promptly.