Monitoring And Evaluation Officer

The Monitoring, Evaluation, Accountability & Learning (MEAL) Officer plays a critical role in supporting effective project implementation by establishing and maintaining robust monitoring systems, managing data, ensuring accountability, and upholding quality assurance processes. This position is responsible for accurate data collection, reporting, verification, beneficiary feedback management, and driving continuous improvement in program performance at the field level.

Key Responsibilities

Monitoring & Program Quality:
Collect and compile program data using approved reporting tools, ensuring completeness, accuracy, and consistency. Conduct regular field monitoring visits to validate reported data and support teams in maintaining quality standards. Prepare monitoring reports, presenting observations, findings, and recommendations to relevant stakeholders. Facilitate debriefing sessions with project teams and develop actionable improvement plans. Conduct follow-up visits to track the implementation of agreed actions and maintain a monitoring action tracker. Monitor community engagement and mobilization activities to ensure quality implementation.

Data Management & Reporting:
Maintain district and project-level databases along with backup systems to ensure secure storage and easy retrieval of program information. Support data cleaning, consolidation, and analysis to enable evidence-based decision-making. Review reporting tools and tracking systems to enhance data quality and ensure compliance with donor and organizational requirements. Generate periodic reports and provide data insights to support program performance reviews.

Accountability & Feedback Management:
Establish, implement, and strengthen Accountability to Affected Populations (AAP) and Complaint & Feedback Mechanisms (CFM). Manage complaint registration, tracking, follow-up, and closure processes in coordination with relevant teams. Maintain complaint and feedback databases, ensuring timely resolution and proper documentation. Build awareness and capacity among field teams and partners regarding accountability standards and feedback processes.

Evaluation & Learning:
Support baseline assessments, surveys, evaluations, and impact measurement activities as needed. Assist in identifying key performance indicators and compliance checkpoints to monitor project effectiveness. Contribute to learning initiatives by documenting best practices and lessons learned.

Coordination & Compliance:
Participate in review meetings, coordination forums, and program performance discussions. Collaborate closely with program teams to strengthen implementation quality and operational effectiveness. Ensure compliance with organizational policies, donor requirements, safeguarding standards, and ethical data practices.

Other Responsibilities:
Perform additional tasks assigned by the Line Manager to support program and organizational objectives.

Required Qualifications
A Bachelor’s degree in Social Sciences, Statistics, Public Health, Development Studies, Data Management, Monitoring & Evaluation, or a related field is required. Candidates should have a minimum of four years of overall professional experience, including 2–3 years in Monitoring, Evaluation, Accountability, Learning (MEAL), data management, or program quality functions. Experience within development, humanitarian, NGO, or INGO sectors is preferred. Proven skills in field monitoring, reporting systems, database management, and beneficiary accountability mechanisms are essential. Proficiency in MS Office, data analysis tools, and reporting platforms is required. Strong analytical, coordination, communication, and problem-solving skills are critical for success in this role.

Preferred Qualifications and Benefits
A Master’s degree in a relevant field is preferred. Experience with advanced data analysis software and familiarity with donor compliance requirements will be advantageous. The organization offers a dynamic work environment focused on impactful humanitarian and development work, with opportunities for professional growth and capacity building.

The organization maintains a strict zero-tolerance policy toward sexual exploitation, abuse, harassment, fraud, and misconduct. All candidates selected for this position may undergo reference checks and background verification processes. Applications will be reviewed on a rolling basis until the position is filled.