Customer Support Representative

We are looking for a dedicated Customer Support Specialist to join our team in Lahore. This is an on-site role ideal for individuals who thrive in a fast-paced environment and are committed to providing excellent service to our clients.

Key Details:

Location: Etihad Town, Lahore
Timings: 12:00 PM – 10:00 PM
Schedule: 6 days a week (1 weekly off)
Salary Range: PKR 35,000 – 45,000 (Based on experience)
Earn up to 100k with bonuses and Commission.

Key Responsibilities:

Manage incoming calls and messages.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements:

Customer support experience (Freshers are also encouraged to apply).
Good contact handling skills and active listening.
Excellent communication.
Ability to multi-task, prioritize, and manage time effectively.

Apply Now.

Responsibilities

Manage incoming calls and written messages professionally and promptly.
Identify customer needs through active listening and assess their issues to provide effective solutions.
Maintain detailed and accurate customer records and follow up as necessary to ensure satisfaction.
Build and sustain strong relationships with customers by fostering open communication and trust.
Handle multiple customer inquiries efficiently, demonstrating excellent time management and prioritization skills.
Communicate product information and updates clearly to customers and assist with troubleshooting common issues.
Follow company policies and procedures strictly to maintain high service standards.
Work closely with other departments to resolve complex customer issues and improve overall customer experience.
Maintain a calm and empathetic attitude in handling difficult or frustrated customers.
Continuously update personal knowledge on company products and services to provide accurate support.