Team Lead - Recovery

NCRI Pakistan Pvt Ltd Unverified

Islamabad , Pakistan

Posted Oct 12, 2020 94 views Report Job

PKR. 80,000 - 80,000/Month

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Job Description

  • Coordinate all company quality assurance initiatives, policies, procedures and programs  
  • Lead, develop and support Quality Assurance Analysts and liaison with operational leadership among the different sites  
  • Develop quality assurance departmental policies, procedures, reporting, strategies, training requirements, and competency evaluations 
  • Serve as the Quality Assurance Subject Matter Expert with regards to all legislative requirements, collection laws and corporate standards 
  • Professionally communicate and uphold NCRI’s integrity and reputation with clients, customers, internal and external business partners  
  • Support on going auditing, calibrations and coaching initiatives 
  • Develop gap and root cause analysis documentation and action plans that support continuous improvement strategic plans   
  • Manage and consistently update master spreadsheets with regards to complaints and escalations, client auditing requirements, scorecards, etc.  
  • Thoroughly prepare client auditing requirements and other reporting for NCRI’s leadership team 
  • Competently handle and effectively resolve all client or consumer inquiries, complaints and escalations  
  • Conduct coaching and meetings on going as required and support on site visits, RFPs and other duties as assigned 

Job Details

Industry:
BPO
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Nov 13, 2020
Posting Date:
Oct 12, 2020
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NCRI Pakistan Pvt Ltd

BPO · 601-1000 employees - Islamabad

NCRI Pakistan Pvt Ltd