Team Lead - Recovery

NCRI Pakistan Pvt Ltd Unverified

Islamabad , Pakistan

Posted Oct 12, 2020 94 views Report Job

PKR. 80,000 - 80,000/Month

Apply For This Job


Job Description

  • Coordinate all company quality assurance initiatives, policies, procedures and programs  
  • Lead, develop and support Quality Assurance Analysts and liaison with operational leadership among the different sites  
  • Develop quality assurance departmental policies, procedures, reporting, strategies, training requirements, and competency evaluations 
  • Serve as the Quality Assurance Subject Matter Expert with regards to all legislative requirements, collection laws and corporate standards 
  • Professionally communicate and uphold NCRI’s integrity and reputation with clients, customers, internal and external business partners  
  • Support on going auditing, calibrations and coaching initiatives 
  • Develop gap and root cause analysis documentation and action plans that support continuous improvement strategic plans   
  • Manage and consistently update master spreadsheets with regards to complaints and escalations, client auditing requirements, scorecards, etc.  
  • Thoroughly prepare client auditing requirements and other reporting for NCRI’s leadership team 
  • Competently handle and effectively resolve all client or consumer inquiries, complaints and escalations  
  • Conduct coaching and meetings on going as required and support on site visits, RFPs and other duties as assigned 

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Nov 13, 2020
Posting Date:
Oct 12, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

NCRI Pakistan Pvt Ltd

BPO · 601-1000 employees - Islamabad

NCRI Pakistan Pvt Ltd