Posted Nov 11, 2025 604 views
We are seeking an experienced and motivated "IT Support Administrator" to join our team. In this key role, you will oversee the day-to-day operations of the IT support team, ensuring the timely resolution of technical issues, managing support requests, and maintaining exceptional customer satisfaction.Key Responsibilities:
- Support the IT Support Team, including training, mentoring, and performance management
- Act as the primary escalation point for complex or unresolved technical issues
- Ensure efficient management of IT support requests and helpdesk operations
- Maintain accurate IT documentation and standard operating procedures
- Manage IT inventory, including hardware, software licenses, and asset tracking
- Collaborate with system administrators, network teams, and external vendors for issue resolution
- Monitor and ensure adherence to SLAs, service quality, and user satisfaction metrics
Skills & Technical Competencies
- Proven troubleshooting and problem-solving abilities
- Proficiency in Microsoft 365, Active Directory, VPN technologies, and remote support tools
- Knowledge of Windows and Linux operating systems, networking fundamentals, and IT infrastructure
- Experience with inventory management software and solutions
- Excellent verbal and written communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2–3 years of experience in IT support
Job Details
One Network Pvt Ltd
ONE NETWORK PRIVATE LIMITED is a One-Stop-Solution for Smart Motorways - Connecting Future through innovative technologies and smart communication on and beyond Motorways and Highways in Pakistan. One Network is providing Information & Communication Services for Electronic Toll Collection (ETC) and Intelligent Trasport System (ITS) along with Telecommunication Infrastructure Services along with Pakistan's Motorways Network. One Network is all about utilizing the available resources to pave the way towards a more connected and sustainable Pakistan, both digitally (high-speed connectivity by state-of-the-art Telecom Infrastructure) and physically (safer, seamless, and hassle-free commuting on Motorways). For a greener Pakistan, One NETWORK is striving towards the goal of achieving zero emissions by minimizing congestions on the roads and introducing IT-driven operational efficiency in multiple domains. If you can add value to ONE NETWORK with your skills and experience and your goals and motivations are the same, we welcome you to join! Apply for the Open jobs!
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