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Job Description

Purpose:

To monitor and maintain the computer systems and networks within an organization. To fix the issues or changes required, such as forgotten passwords, viruses or email issues.

Job Responsibilities:

  1. Installation and configuration of computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
  2. To provide support after-sales of Software or equipment’s to companies
  3. To work with customers/employees to identify computer problems and advising on the solution
  4. Logging and keeping records of customer/employee queries
  5. Analyzing call logs so you can spot common trends and underlying problems
  6. Updating self-help documents so customers/employees can try to fix problems themselves
  7. Working with field engineers to visit customers/employees if the problem is more serious
  8. Testing and fixing faulty equipment
  9. Performs other job-related duties as assigned.

Skills:

  • An ability to assess each customer/employee's IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of the software and equipment your customers/employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Good Communication and Persuasive Skills

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Johar Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year (1 year of relevant experience)
Apply Before:
Aug 09, 2018
Posting Date:
Jul 09, 2018
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Outstart Tech Pakistan

Information Technology · 51-100 employees - Lahore

pOutstart Tech Pakistan/p

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