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Service Desk Engineer

Ovex Technologies Pvt Ltd

Posted May 16, 2017 15 views

Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Required Skills

Prior experience of Microsoft technologies i.e Microsoft Cloud, Office 365, Azure.
Good understanding of Technical Support.
Good understanding of how an incident Ticketing system and escalations work
Prior technical support experience or system administration is preferred
Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
Be proactive in developing their own customer relations
Have good technical knowledge of computers software & hardware.
Be a competent presenter.

Note: This is a permanent night shift job and timings will be 9:00 pm to 6:00 am

Job Details

Industry:

BPO

Functional Area:

Engineering

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Department:

Global Service Desk

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

BCS/MCS

Career Level:

Entry Level

Experience:

Fresh - 3 Years (Microsoft Technologies, Office 365, Microsoft Cloud)

Apply Before:

Jun 06, 2017

Posting Date:

May 16, 2017

Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.