Phone Verification Officer

The Phone Verification Officer plays a crucial role in maintaining accurate business records by contacting companies and professionals via telephone to verify and update their information. This position requires clear communication, attention to detail, and the ability to handle data entry efficiently. It is ideal for candidates with some experience in customer service or call centers, though fresh graduates with the right skills are also encouraged to apply.

Key Responsibilities
- Contact businesses and professionals to verify and update company information through telephone calls.
- Ensure accuracy and completeness of data collected during verification.
- Enter data quickly and accurately into relevant systems.
- Maintain professional telephone etiquette and clear communication at all times.
- Meet daily or weekly targets related to verification calls and data updates.
- Handle multiple calls efficiently while managing time and workload effectively.
- Collaborate with team members and supervisors to resolve any discrepancies or issues.

Required Qualifications
- Intermediate level of education.
- 0 to 2 years of experience in customer service, call center operations, phone verification, or a related field. Fresh graduates are welcome to apply.
- Excellent verbal communication skills in English with clear pronunciation.
- Professional telephone etiquette and strong interpersonal skills.
- Good listening skills to accurately capture information during calls.
- Basic computer proficiency, including familiarity with MS Office, internet browsing, and CRM systems.
- Fast and accurate data entry capabilities.
- Strong attention to detail to ensure data integrity.
- Ability to work under pressure and consistently meet performance targets.

Preferred Qualifications and Benefits
- Experience in B2B calling or lead verification is an advantage.
- Familiarity with CRM or other data management software is preferred.
- This is a full-time, office-based role with either rotational or fixed shifts as assigned.
- Performance-based incentives may be offered to reward high achievers.

This role offers an excellent opportunity for individuals looking to build a career in customer service, data management, or business verification. The position provides hands-on experience in communication and data handling within a professional office environment.