Posted Jul 10, 2020 1 views
Major Responsibilities:
· Provide 24x7 support to managed services Customer
· Level 2 trouble-shooting skills.
· Routing switching experience.
· Timely addition of sites in NMS, co-ordination and strong follow up with concerned teams
· Proper Assignment of trouble tickets to concern Field Coordinators.
· Maintenance of customer's network & POCs database
· To ensure SLA compliance for all MS customers.
· To ensure pro-active monitoring for all MS customers.
· Maintain close coordination with all WAN/network owners within PTCL for prioritized complaint resolution.
· Excellent MS Word, Excel, Power Point, Visio skills for reporting
· To follow-up and ensure timely resolution of any concerns without affecting service deliveries.
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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