Quality Assurance (QA) Representative

VSCO Tek Pvt. Ltd. is seeking a detail-oriented and proactive Quality Assurance (QA) Representative to join its Quality Assurance and Client Support team. The successful candidate will play a crucial role in monitoring client communications, identifying potential issues such as refund requests, maintaining accurate client records, and ensuring a smooth onboarding process for website development clients. This position is essential for maintaining high levels of client satisfaction by detecting concerns early and facilitating effective communication within the team. The role requires working on-site during night hours at the Bahadurabad location in Karachi.

Key Responsibilities:
- Monitor client communications through phone calls, text messages, and emails to identify concerns and assess client satisfaction.
- Identify, document, and promptly report client complaints, refund requests, dissatisfaction, and potential disputes.
- Prepare and submit daily reports summarizing key client interactions, concerns, and unresolved issues.
- Draft and send professional onboarding emails to clients, including necessary documents, guidelines, and instructions.
- Maintain and regularly update client tracking sheets with project statuses, communication records, follow-ups, and outstanding issues.
- Follow up on unresolved client concerns and coordinate with relevant departments to ensure timely resolution.
- Ensure all client records, reports, and documentation are accurate, organized, and up to date.
- Maintain confidentiality of client information and handle sensitive records with professionalism.
- Proactively identify potential risks affecting client satisfaction and escalate them to appropriate team members.

Required Qualifications:
- Excellent written and verbal communication skills in English.
- Strong attention to detail and organizational skills with the ability to manage multiple tasks simultaneously.
- Basic proficiency in spreadsheets, email management, and client communication tools.
- Ability to recognize potential client issues and report them promptly and accurately.
- Previous experience in quality assurance, customer support, client services, website development, or related fields is preferred.
- Professional attitude, strong sense of responsibility, and reliable work ethic.
- Ability to maintain confidentiality and handle client information discreetly.
- Willingness to work the assigned night shift from 8:00 PM to 5:00 AM on-site in Bahadurabad, Karachi.

The selected candidate will be responsible for maintaining accurate client records, submitting daily reports on time, consistently monitoring client communications, and proactively identifying and escalating concerns. This role demands a high level of professionalism, attention to detail, and accountability to support client satisfaction and ensure smooth project execution.

The salary for this position ranges from PKR 70,000 to 80,000 per month. The work mode is strictly on-site at the Bahadurabad location. Candidates with strong communication skills, relevant experience, and immediate availability will be given preference.