Receptionist (Front Desk Executive)

Skin Version Dermatology & Aesthetic Clinic | Shahra-e-Faisal, Karachi

Karachi , Pakistan

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Skin Version Dermatology & Aesthetic Clinic, located in DHA Phase 8, Karachi, is seeking a polite, well-groomed, and organized Receptionist to join their team on a full-time, on-site basis. The Receptionist will serve as the first point of contact for patients and callers, managing the front desk, handling appointments and inquiries, and ensuring a smooth, welcoming experience for every patient. The working hours are from 11:00 AM to 8:00 PM.

Key Responsibilities
- Greet and welcome patients and visitors warmly and professionally.
- Respond to calls, WhatsApp, and social media inquiries, providing accurate information about treatments and services.
- Schedule, reschedule, and confirm patient appointments efficiently.
- Maintain patient records, files, and daily appointment schedules with accuracy.
- Coordinate with doctors and clinic staff to manage patient flow effectively.
- Handle billing, payments, and basic invoicing at the front desk.
- Follow up with patients regarding appointments, treatments, and feedback.
- Keep the reception area clean, organized, and presentable at all times.
- Manage inquiries generated from Meta Ads leads and convert them into appointments.
- Address patient complaints politely and escalate issues when necessary.

Required Qualifications
- Intermediate or Bachelor’s degree, with a Bachelor’s degree preferred.
- 1 to 2 years of receptionist or front desk experience, preferably in a clinic, hospital, or salon setting.
- Excellent communication skills in both English and Urdu.
- Proficient in MS Office and basic computer operations.
- Confident, presentable, and possessing a pleasant personality.
- Strong multitasking and time management abilities.
- Ability to handle patients with patience and professionalism.
- Availability to work from 11:00 AM to 8:00 PM.

Preferred Qualifications
- Experience working in dermatology, aesthetic, or healthcare clinics.
- Familiarity with WhatsApp Business and handling social media inquiries.
- Basic understanding of skin and aesthetic treatments.

Benefits
- Competitive monthly salary ranging from Rs40,000 to Rs70,000.
- Professional and supportive clinic environment.
- Opportunities for learning and career growth.

This position is open to female candidates with 1 to 2 years of relevant experience. The role requires on-site presence at the clinic.

Interested candidates are encouraged to apply through job portals or submit their CVs with the subject line “Receptionist Application – Skin Version.”

Work Location: In person at Skin Version Dermatology & Aesthetic Clinic, DHA Phase 8, Karachi.