Relationship Officer Deposit

Mobilink Microfinance Bank Ltd. (MMBL) is seeking a Relationship Officer for Deposit Banking to manage and grow relationships with individual and corporate clients. The role focuses on acquiring new customers, retaining existing ones, and ensuring that clients’ deposit needs are effectively met. This position plays a vital part in building a healthy deposit portfolio by driving liability growth and meeting cross-selling targets. The successful candidate will work closely with internal teams and external stakeholders to achieve business objectives while maintaining excellent customer service standards.

Key Responsibilities

- Execute the customer acquisition process to build a strong portfolio for liability growth and meet cross-sell targets.
- Develop a portfolio of Current Account, Savings Account (CALSA), and Term Deposit (TD) customers within agreed timelines.
- Achieve assigned portfolio targets for CALSA, Savings Account, and Term Deposit on a weekly, monthly, quarterly, and annual basis.
- Recruit and onboard freelancers and brand ambassadors to form a deposit mobilization team of 25 members focused on retail deposit marketing.
- Maintain the targeted portfolio mix between CASA (Current Account and Savings Account) and Term Deposit products.
- Secure fairly priced deposits to support retail deposit growth through multiple accounts.
- Establish and nurture strong relationships with key potential clients, converting them into long-term business partners.
- Ensure all objectives are met in compliance with bank policies, procedures, and strategies while coordinating with internal branch units.
- Monitor daily deposit mobilization and New-To-Bank (NTB) account opening rates.
- Understand client challenges and collaborate with Relationship Managers and Branch Managers to address their needs effectively.
- Identify opportunities to cross-sell or upsell products to existing clients.
- Monitor competitor activities to proactively retain and satisfy MMBL clients.
- Deliver excellent customer service to uphold the bank’s positive reputation.
- Resolve customer complaints promptly and professionally.
- Complete any additional tasks or assignments efficiently as directed by the Line Manager.

Required Qualifications

- Bachelor’s degree from a reputable institution in Business Administration, Commerce, Accounting, Marketing, Economics, Finance, or a related field.
- Strong understanding of deposit products and their operational aspects.
- Knowledge of CASA fundamentals and strategies to achieve CASA growth.
- Minimum of 1 year of relevant experience in sales, management, or operations within retail/consumer banking or a related industry.

Preferred Qualifications and Benefits

- Experience in retail banking or microfinance sectors is advantageous.
- Opportunity to work with a leading microfinance bank that serves over 48 million registered users and promotes financial inclusion through innovative digital and branchless banking solutions.
- Join a forward-thinking organization committed to fostering innovation, teamwork, and a customer-centric culture.
- Be part of a dynamic team dedicated to empowering millions of customers with digital financial tools and services.

This role offers a unique chance to contribute to transformative change in the banking sector while developing your career in a supportive and growth-oriented environment. If you are passionate about driving deposit growth and building lasting client relationships, MMBL welcomes your application.