Posted Mar 14, 2024 469 views
- Troubleshooting and coordinate any IT equipment or software maintenance activities for employees as needed.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines/ SOPs and/or escalates to other technical resources as appropriate.
- Ensure smooth bandwidth flow across the DEOC Office, manage and report to IT Manager as per SOP
- Support program staff of the DEOC Office with day to day IT support.
- Regular monitoring of all hardware, software and systems to ensure they remain updated.
- Installation and configuration of all IT equipment and software
- Repairing and replacing any IT equipment/ software
- Propose innovative and subsequently coordinate the management of IT security for users (i.e. anti-virus software, firewalls etc.)
- Implement and monitor policy for firewall to ensure security and efficient use of network.
- Manage, Test and update Video conferencing equipment regularly.
- Facilitate in all meetings, in-house and online.
- Facilitate and support in all trainings conducted in DEOC Office.
- Ensure all IT equipment running to its standard technical specifications.
- Test programs as and when require, assist team in ERP process.
- Report to IT manager weekly as per SOPs
- Support the development of effective, cost efficient and a workable framework across the office with the objective of improving the overall IT infrastructure.
- Prepare budget for maintenance of IT equipment in consultation with OFM.
- Coordinate with external vendors to ensure services are provided as per agreed SLA’s and TATs (i.e. internet provider, telephone, cellular, video conferencing, email service provider)
- Review reports at the end of SLA activity and suggest resolution technically.
- Assist AO in procurement process for technical feedback.
- Track, monitor and report KPI’s, MIS and outstanding issues to management to ensure awareness of issues.
- Any other tasks assigned by the supervisor (s).
Skills
Job Details
RIZ Consulting
RIZ Consulting is a boutique management consulting and training firm established in 1993, headquartered in Islamabad, Pakistan. We work with both local and multinational clients on interventions ranging from strategic steering, operations management, facility management, institutional development, communications, capacity building, project/ financial management, facilitating off-sites/ retreats and research services. As an organization, we use modern management theories and tools, combined with practical experiences in our interventions, offering an integrated approach to organizational development that is aligned with wider organizational strategies and change management processes. We also strive to institutionalize 'gender-responsiveness' as a cross cutting theme across all our projects.
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