We are looking for a dedicated and energetic candidate to work in our busy Call Centre in Lahore, Pakistan. This is an exciting new position for a Transport Administrator/Phone operator . Working within a small but busy office.  The position will involve a mixture of admin, phone operator and compliance based works for our growing fleet of minibus/coaches.

This position would suit someone who already has some experience within the Transport Industry i.e taxi call Centre etc. 

Key Tasks and Responsibilities

•             Attending to customer calls and logging bookings daily

•             Discover customers’ needs

•             Reply to customer email and phone inquires regarding pricing and our fleet of vehicles for hire

•             Processing payments on the phone and online.

•             Answering general customer queries and occasionally making after sales calls/taking feedback

•             Allocating work to drivers/publishing the schedule/ emailing and texting drivers their daily work and booking details & making sure there is adequate cover in case of absences and in emergencies

•             Being polite with customers and passing on complaints to the relevant person in management

•             Chasing up with customers after a quote or provisional booking has been made

•             Monitor, manage and report data from the Asset Go to ensure he vehicle daily check compliant.

•             Monitor, manage and report the drivers and the vehicles Tachograph/digi card data to ensure the driving hours compliance. 

About You and Experience Required

•             You must have an education at or equivalent to a minimum Level 

•             You must be confident to speak over the phone and converse with many different types of customers daily and understand their needs

•             You will be using a computer for most of your daily work so being IT literate is a key requirement and must be comfortable navigating Microsoft Word, Excel and Outlook as well as learning our booking system.

Key Competencies

•             Good communication skills

•             Well-spoken with good telephone manners

•             Customer service orientation

•             Must have Patience, initiative & stress tolerance, is persuasive, energetic, honest and flexible

The successful candidate will be required to be computer literate, well organized and reliable.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 03, 2023
Posting Date:
Mar 03, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:


Information Technology · 51-100 employees - Lahore

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