Sales & Customer Support Representative

We are a UK-based bespoke sportswear company specializing in high-quality custom sportswear, including team kits, tracksuits, hoodies, and jackets for schools, clubs, teams, and organizations across the UK and Europe. We are currently looking for a confident, professional, and motivated Customer Support Representative to join our expanding team onsite in Johar Town, Phase 1, Lahore. This part-time position involves direct communication with UK customers, requiring strong spoken English skills and a customer-focused attitude. The working hours are from 5:00 PM to 12:00 AM, with a monthly salary ranging from PKR 40,000 to 65,000 plus commissions.

Key Responsibilities
- Communicate effectively with UK customers via phone, email, and other communication channels.
- Respond promptly to customer inquiries, providing accurate and detailed information about products and services.
- Understand customer needs and recommend suitable products to meet their requirements.
- Follow up with potential and existing customers to build and maintain strong relationships.
- Generate and qualify genuine leads, ensuring qualified opportunities are passed to the appropriate teams.
- Maintain professional and positive interactions with customers at all times.
- Follow up on quotations, samples, and orders to ensure customer satisfaction and timely delivery.
- Accurately update customer information and activities in the CRM system.
- Collaborate with sales, production, and design teams to resolve customer issues efficiently.
- Address customer concerns professionally and work towards effective solutions.
- Meet daily and monthly performance targets consistently.
- Keep detailed records of calls, leads, and customer interactions for reporting and analysis.

Required Qualifications
- Fluent and confident spoken English with excellent conversational skills to communicate clearly with UK customers.
- Strong customer focus with the ability to build rapport quickly and maintain positive relationships.
- Persuasive and confident communication style, comfortable with both inbound and outbound calls.
- Ability to understand customer requirements and identify sales opportunities effectively.
- Professional, punctual, and reliable with a strong work ethic.
- Ability to work independently and collaboratively within a team environment.
- Proficient in using computers, CRM systems, Google Sheets/Excel, and email platforms.
- Target-oriented with a strong motivation to achieve and exceed goals.
- Fresh candidates with excellent English and communication skills are encouraged to apply.

This role requires excellent spoken English and confidence when engaging with UK customers. Candidates should be comfortable handling both customer support and sales-related conversations. If you are ambitious, enjoy interacting with people, and thrive in a target-driven environment, this opportunity is ideal for you.

Compensation and Work Location
- Monthly salary between PKR 40,000 and 65,000 plus commissions.
- On-site position located in Johar Town, Phase 1, Lahore.
- Part-time job with working hours from 5:00 PM to 12:00 AM.

Join our dynamic team and play a key role in delivering exceptional service to our UK customers while advancing your career in a supportive and professional environment.