Senior Assistant Manager IT

Utopia Industries, established in 2020, has quickly become one of Pakistan’s leading exporters, ranking among the top 12 in the country. The company operates over 4 million square feet of manufacturing space spread across six locations and employs more than 15,000 team members. Its diverse product range includes home textiles, knit garments, cookware, plastic products, personal care items, packaging materials, and accessories. Utopia Industries boasts one of the world’s most vertically integrated manufacturing setups, with in-house capabilities spanning knitting, weaving, dyeing, processing, cut-to-pack, and accessory production. With an annual production capacity of approximately 7,000 containers, the company also manufactures its own poly staple fiber used in pillow and comforter lines, providing a dynamic environment for professionals interested in advanced manufacturing and supply chain operations.

Key Responsibilities

- Manage and support day-to-day IT operations across multiple company facilities, including server and network administration, user support, and hardware/software management.
- Monitor system performance and ensure the stability and security of IT infrastructure.
- Implement and maintain IT security protocols, including access control, antivirus protection, data backup, and disaster recovery procedures.
- Coordinate with vendors and service providers to ensure consistent and reliable IT services.
- Collaborate with cross-functional teams to understand business needs and optimize ERP and manufacturing-related applications.
- Assist with technology upgrades, rollouts, and continuous improvement initiatives.
- Document IT processes, provide team training, and manage incident resolution to maintain a secure and efficient IT environment.
- Support project coordination efforts related to IT implementations, including planning, vendor management, and stakeholder communication.

Required Qualifications

- Strong expertise in IT infrastructure, including server administration, network configuration, troubleshooting, and systems monitoring.
- Proficiency in IT security and risk management practices such as access control, endpoint protection, backup, and disaster recovery.
- Experience supporting business applications and ERP systems, particularly within manufacturing or supply chain contexts, along with basic database query skills.
- Skilled in user support and service management, including helpdesk operations, incident resolution, hardware/software installation, and IT documentation.
- Demonstrated project coordination capabilities, including planning, execution, vendor liaison, and communication with stakeholders.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Several years of experience in IT operations or system administration, preferably within a large-scale manufacturing or industrial environment.
- Strong analytical and problem-solving skills.

Preferred Qualifications and Benefits

Professional certifications such as CCNA, MCSA/MCSE, or CompTIA Network+/Security+ are considered advantageous. The role offers the opportunity to work within a highly integrated manufacturing environment, contributing to the growth and technological advancement of a rapidly expanding export leader. This position is full-time and based on-site in Karachi, providing hands-on involvement with robust IT infrastructure and supply chain systems.