Senior Manager, Enterprise Sales (Lead- B2B Accounts Management) - (For Link3 Technologies Limited) - Job ID - 1538828

Link3 Technologies Limited is seeking a highly experienced Senior Manager to lead its Enterprise Sales function, specifically focusing on B2B Accounts Management. The successful candidate will be responsible for maximizing the lifetime value of existing corporate clients by driving retention, upselling, and cross-selling initiatives. This role requires a strategic leader who can ensure efficient collections, maintain service quality, and align account management activities with the company’s broader business objectives. The position is based in Dhaka (Gulshan) and demands a strong background in telecommunications or ISP sectors.

Key Responsibilities

- Develop and implement comprehensive retention strategies aimed at fostering long-term loyalty among B2B corporate clients.
- Monitor customer health metrics to identify at-risk accounts, proactively addressing issues to prevent churn.
- Collaborate closely with Customer Experience and Technical teams to guarantee service excellence and maintain high client satisfaction.
- Identify opportunities within the existing client portfolio to upgrade connectivity bandwidth and introduce value-added services (VAS).
- Design pricing optimization and bundling initiatives tailored to corporate clients to enhance Average Revenue Per Account (ARPA).
- Lead and motivate a team of Account Managers to meet revenue targets through disciplined account mining and relationship expansion.
- Build and sustain senior-level relationships with key stakeholders and decision-makers in the corporate segment.
- Conduct regular service reviews and site visits to stay informed about evolving client needs and emerging market trends.
- Manage the Recovery Desk to oversee outstanding payments and ensure timely collections from corporate and banking clients.
- Work with the Revenue Assurance team to detect billing discrepancies and minimize revenue leakage.
- Prepare periodic reports for senior management covering retention rates, upsell performance, and overall account health.
- Develop customized proposals for contract renewals and service expansions to support business growth.

Required Qualifications

- Bachelor of Business Administration (BBA) in Marketing or a related field.
- Proven skills in Sales & Marketing, Client Service, Customer Service Quality Control, Customer Retention, Customer-Centric Approach, and Client Relationship Management.
- Extensive experience of 12 to 16 years in the telecommunications or ISP industry, with a strong track record in B2B sales and account management.

Preferred Qualifications and Benefits

While specific benefits are not detailed, the role offers the opportunity to lead a dynamic team within a reputable technology company, contributing directly to strategic growth initiatives in a competitive market. The position provides a platform for professional growth in a fast-paced environment, with exposure to senior corporate clients and cross-functional collaboration.

This role is ideal for a seasoned sales leader who thrives in managing complex B2B relationships and driving revenue growth through strategic account management and customer retention.