Chat Support Specialist

SHJ International

Lahore , Pakistan

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Posted Apr 04, 2024 283 views Report Job

PKR. 35,000 - 40,000/Month

We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.

Responsibilities:

Educating the customers regarding the services and products offered.
Identifying customer's needs and helping them understand the services and products on Chat.
Generating a Happy Customer experience to fetch positive feedback.
Keeping the customers up to date with products, new features, announcements, and any new functionalities.
Maintaining a happy customer flow and low-effort customer experience throughout the Chat Support Experience.
Handling multiple customers live at a time to provide assistance related to the services and products.
Taking follow-up with customers to ensure their critical issues are resolved.
Maintaining records for new feature requests and chat support records.
Maintaining a pleasant working environment for your team.
Exceptional chat support skills to emphasize the customer query
Able to react on the situation positively..

Requirements:

Excellent interpersonal and written and oral communication skills.
Minimum typing speed of 45 WPM with 90% accuracy.
A minimum of 50% accuracy in English comprehension.
A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
Handling US customers via Live chat is a Plus.
A bachelor’s degree in administration or a related field.
Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
Must be a team player.
Comfortable working in different shifts (if required).