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Job Description

We are a Managed IT Services company, since 1996 we have managed and maintained IT infrastructure for many medium & enterprise companies. We are currently looking for candidates with the highest regard for customer service, manage multiple projects (multi-task) We are looking for our next employee who is a true professional. If you possess these qualities and have solid work ethics and experience, we are very interested in speaking with you

  • Work on preparing multiple quotes for clients for computer hardware and software
  • Present quotes to clients and follow-up with clients. 
  • Maintain hardware and software warranty, support and licenses for our clients
  • Once the quote is approved, order hardware and software
  • Manage and maintain good relationship with vendors
  • Stay on top of the order by tracking order and provide ETA for all orders
  • Regularly update clients with their order status
  • Order office refreshments
  • Order and manage office inventory, tools and equipment
  • Multitasking with quotes and orders.
  • Assign service request (tickets) and stay on top of tickets
  • Assist with scheduling resources
  • Order/maintain/organize/document software and hardware warranty and licenses
  • Documentation is extremely important
  • Willing to work from 9pm – 6am Pakistan time

Education, Experience, Skills and Attributes: 

  • BA/BS or Equivalent
  • Experience with Microsoft Project     
  • Experience w/ ticketing & quotation Apps i.e. ConnectWise and QuoteWerks or similar
  • Experience with scheduling resources, High Tech experience.    
  • 5+ years plus of customer support experience.        
  • Above average knowledge on MS Office Suite, Project, Visio, Excel, and Outlook.        Above average knowledge on Internet and intranet.     
  • Excellent organizational skills, multi-task and prioritize in a fast paced office environment
  • Ability to exercise sound decision-making and good judgment.        
  • Demonstrate strong initiative; positive, outgoing and upbeat attitude.        
  • Attention to detail and high level of accuracy while performing job duties.       
  • Experience working with Confluence    
  • Maintain and organize documents on file servers and confluence         
  • Excellent overall communication skills, able to provide a high level of customer service.
  • Ability to work collaboratively and professionally internally and vendors or others.  Ability perform under pressure, presentable and be able to interact with clients

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 12 Years
Apply Before:
May 16, 2019
Posting Date:
Apr 17, 2019
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Soft Source Pakistan

Recruitment / Employment Firms · 11-50 employees - Lahore

Soft Source Inc., a US SBA Certified 8(a), Georgia Corporation, was established on February 4, 1999 as a platform to provide value added services in plant engineering design support services in structural engineering, nuclear engineering, instrumentation control engineering, plant commissioning a ...Read More