Chat Support Agent

You will be the frontline of communication for our clients. You will engage with customers via chat, providing them with information about our services, addressing their inquiries, and resolving any issues they may have. Your ability to communicate clearly and effectively in English is crucial, as you will be representing our brand to a diverse clientele.

Key Responsibilities:

Engage with customers in the UK and US through live chat platforms.
Provide accurate and comprehensive information about our services.
Address customer inquiries and resolve issues in a timely and professional manner.
Maintain a high level of customer satisfaction through excellent communication skills.
Update customer records and log all interactions accurately in the CRM system.
Collaborate with team members and escalate issues when necessary.
Stay informed about our services, policies, and any updates to ensure accurate communication.

Qualifications:

Excellent English Communication Skills: Must be proficient in both written and spoken English.
Customer Service Experience: Previous experience in customer service or a similar role is preferred.
Technical Proficiency: Comfortable using chat software, CRM systems, and other digital tools.
Problem-Solving Skills: Ability to think on your feet and resolve issues efficiently.
Time Management: Ability to manage multiple chat conversations simultaneously.
Interpersonal Skills: Friendly, empathetic, and patient demeanor.

Desired Attributes:

Attention to Detail: Ensuring accuracy in the information provided to clients.
Adaptability: Ability to handle different types of customer interactions and adjust communication styles as needed.
Team Player: Willingness to collaborate and support team members.

Benefits: