Posted Sep 14, 2018 2 views
Receive all calls to practice within 3 rings
Follow VR Script for all calls
Understand nature of call and action according to relevant procedure
Update CMD with relevant and correct information
Confirm and key details with caller before ending call
Transfer calls to correct departments when required using appropriate transfer procedure
Ensure procedures are strictly adhered to and any issues are highlighted to the supervisor/team leader
Update Disposition application after every call
Ensure call history is maintained in CMD comments if applicable.
Run follow-up report and schedule appointments accordingly
Job Details
Sybrid Pvt Ltd
Sybrid is a wholly owned subsidiary of the highly reputed, diversified and quality driven Lakson Group of Companies. Sybrid is a global management consulting, technology services and outsourcing company with multiple offerings. The modern day industrial landscape is becoming increasingly dynamic, leading the businesses to work in a climate of increased competition with more focus on specialization. With this perspective in mind, Sybrid relieves you of your non-core business engagements by providing elaborate yet cost effective solutions in BPO, Customer Sensing and CRM.
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