Customer Service Executive - Inbound

Sybrid Pvt Ltd Unverified

Karachi , Pakistan

Posted 4 days ago 283 views Report Job

PKR. 25,000 - 35,000/Month

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Job Description

Receive all calls to practice within 3 rings

Follow VR Script for all calls

Understand nature of call and action according to relevant procedure

Update CMD with relevant and correct information

Confirm and key details with caller before ending call

Transfer calls to correct departments when required using appropriate transfer procedure

Ensure procedures are strictly adhered to and any issues are highlighted to the supervisor/team leader

Update Disposition application after every call

Ensure call history is maintained in CMD comments if applicable.

Run follow-up report and schedule appointments accordingly

Job Details

Job Channel:
Industry:
BPO
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Saddar Town, Karachi, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 13, 2018
Posting Date:
Sep 14, 2018
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Sybrid Pvt Ltd

BPO · 301-600 employees - Karachi

Sybrid is a wholly owned subsidiary of the highly reputed, diversified and quality driven Lakson Group of Companies. Sybrid is a global management consulting, technology services and outsourcing company with multiple offerings. The modern day industrial landscape is becoming increasingly dynamic, le ...Read More