Posted Sep 10, 2021 2 views
Assistant Manager Quality Assurance works with other staff to make sure procedures and files adhere to established quality standards. He plays a crucial role in business by ensuring that products meet certain thresholds of acceptability.
- Ensure all the required audit sampling benchmarks are met i.e. 8% for two-step & 12% for One Step
- Ensure optimal utilization of each QA Executive
- Ensure 100% process QA coverage with feedback, for all agents
- Prepare and Analyzes QA report for Line Manager
- Partner with management to identify proactive changes to update & maintain training content and Redbook.
- Monitor all operations that affect quality
- Prepare the capacities and thereby proactively assess the requirement of new bodies for the project.
- Ensure all the client communication is carried out without delay or interruption
- Address all team/ floor day to day issues ensuring they do not impact the business/ deliverables
- Ensure prescriber protocols are adhered for all existing and new projects as per the client requirements - without delays.
- Keep track of all QA related affairs, including client escalations & communication/ correspondence.
- Maintains positive, conductive and effective communication with staff, peers and senior management.
Job Requirements:
- Should be Graduate
- Have at least one year of experience at any management level - QA Experience preferred
- Flexible to work in any shift - though shift hours will be US Day i.e. Pakistan Night Shift
- Having sound knowledge & grip of MS Office Tools - particularly MS Excel
- Good English Communication skills - Written & Verbal
- Able to work under pressure and for extended hours as well as public holidays/ weekends.
Job Details
Systems Ltd
Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Government Organizations. Systems Limited has played a major role in some of the largest IT projects in the country. Internationally, the Company has established itself as a key player in the critical market segments of United States, providing services & products to a growing list of corporate clients. Our diverse expertise extends beyond deployment to provide operational, maintenance, support and business outsourcing services. Our Technology Specialists have years of experience delivering successful solutions based on Microsoft, Oracle, IBM and Java-based technologies. Systems Limited is a fully employee-owned company representing a greater employee commitment to successful solution delivery. There are over 3000 professionals in our 5 offices in Pakistan,1 in India and 2 offices in United States.
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