Posted Nov 01, 2022 218 views
Job Summary
TAKEOFF Travel & Tours specialises in all aspects of round-the-world travel. As a Senior Travel Consultant, you will put together complex multi-stop round-the-world flight itineraries, fully tailor-made holidays and fully tailor-made round-the-world holidays.
Job Responsibilities
- Follow the Consultative Sales Model to drive sales and develop customer relationships
- Meet monthly sales targets for income and booking conversion
- Create bespoke flight itineraries with the additional land arrangement according to customer requirements
- Deliver excellent customer service o responding to customer enquiries promptly
- providing customers with descriptive and persuasive covering emails and itineraries
- being aware of customer experience facilitating good feedback
- Effective organisational skills to manage all stages of the booking cycle
- quoting new customers
- upselling products throughout the process
- making the booking o managing ticketing o answering pre-travel questions
- dealing with travel complaints
- welcome home calls
- Being a considerate team player
- assisting colleagues’ customers when absent like they are your own.
Key Measures
- Following the Consultative Sales Model
- Adhering to company quote and booking procedure
- Achieving monthly income targets
- 6 monthly reviews of overall sales performance, which can lead to grade promotion
- Achieving 6 monthly targets for booking conversion
Job-related education & Qualifications:
- Bachelors
- GDS (Galileo)
- Microsoft Word and Excel
Experience:
3-year minimum experience in a sales-based position within the leisure travel industry
Salary Range:
PKR 30,000 - PKR 50,000
Skills & Knowledge
Sales
- Proven track record of monthly sales performance
- Meeting monthly sales income targets
- Meeting booking conversion targets
- Good questioning skills
- Good listening skills
- Ability to calculate pricing based on margins and foreign currencies
- Commercial awareness of price margins
Customer Service:
- Responding to customers' enquiries promptly
- Professional and effective telephone conversations with customers to discuss travel plans, and itineraries in full, making suggestions and providing alternatives
- Demonstrating expert product and destination knowledge
- Provide customers with well-presented itineraries and descriptive and persuasive covering emails
- Be aware of customer experience by welcoming customer feedback
- The first point of service for customer complaints
- Provide colleagues customers support like they are your own Looks for and find ‘win-win’ solutions in which both sides feel they have gained something
Organisation:
- Manage and prioritise all stages of the booking cycle following company values and protecting the brand
- Responding to new quote enquiries using
- Consultative Sales Model
- Create bespoke flight / tailor-made holiday itineraries
- Present the customer with a proposed itinerary
- Follow up and gain feedback from the customer and modify the itinerary
- Confirm booking – taking payment and advice booking terms and conditions Confirm all travel arrangements
- Issue flight tickets Manage GDS queue system and other holiday amendments
- Handle customer pre and post-travel questions
- Maintain a high level of accuracy and attention to detail on all quotes and reservations
- Welcome home calls upon customers' return
Product and Destination
- Good geographical knowledge
- Keep up to date with the company’s range of products
- Attend regular product and destination training sessions
- Good grasp of constructing complex long-haul flight itineraries
- Ability to create unique land arrangement itineraries
Personal Attributes
- Punctual
- Enthusiastic
- Proactive
- Good rapport building
- Tenacious
- Resilient
- Determined
- Self-motivated
- Compassionate
- Self-Aware
- Analytical
- Responding positively to feedback
- Flexible attitude towards change
Job Details
Take off Travel & Tours
Take off Travel & Tours
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