Taxi Dispatcher

IBSTEC is seeking an experienced UK Taxi Dispatcher to join our UK Taxi Dispatch Campaign. The ideal candidate will have at least two years of direct experience in taxi dispatch operations, specifically within the UK market. This role requires practical expertise in managing taxi bookings, coordinating live dispatch activities, liaising with drivers, and providing excellent service to UK-based customers. The successful candidate must be capable of independently handling dispatch operations while maintaining high standards of customer satisfaction.

Key Responsibilities

- Handle inbound calls from UK customers and accurately process taxi bookings.
- Manage live bookings, dispatch requests, and allocate drivers efficiently.
- Assign jobs to drivers based on availability, location, and operational needs.
- Coordinate with drivers regarding pickups, drop-offs, delays, cancellations, and route changes.
- Monitor live journeys to ensure timely pickups and drop-offs.
- Manage booking amendments, cancellations, customer complaints, and urgent requests professionally.
- Efficiently handle multiple bookings during peak hours.
- Maintain accurate booking records and update dispatch software in real time.
- Resolve customer and driver-related issues with professionalism.
- Ensure smooth daily dispatch operations while maintaining service quality.

Required Qualifications

- Minimum of 2 years of hands-on experience in taxi dispatch operations is mandatory.
- Previous experience working on UK taxi dispatch campaigns is essential.
- Strong understanding of UK taxi booking and dispatch procedures.
- Proficiency in using taxi dispatch software and booking management systems.
- Excellent spoken English with a neutral or British accent.
- Strong coordination skills with drivers and effective customer handling abilities.
- Ability to multitask and perform efficiently under pressure.
- Excellent communication, problem-solving, and time-management skills.
- Willingness to work rotational shifts, including evenings and nights.
- Comfortable working 8 to 12-hour shifts.

Preferred Qualifications and Benefits

- Competitive salary package commensurate with experience.
- Professional and supportive work environment.
- Performance-based growth opportunities.
- Career development prospects with long-term employment potential.
- Opportunity to work with an international UK-based client base.

Work Location: On-site at Gulberg V, Lahore
Working Hours: Rotational shifts ranging from 8 to 12 hours

This position offers a dynamic and challenging environment for candidates looking to advance their careers in taxi dispatch operations within the UK market. If you meet the qualifications and are eager to contribute to a reputable campaign, this role provides an excellent opportunity for professional growth.