Technical Support Officer

Tri-Angels Electronics is seeking a skilled Technical Support Officer with a background in electronics and computer literacy to provide expert support and troubleshooting for our range of electronic products, specializing in solar inverter systems. The ideal candidate brings at least two years of hands-on experience, with a strong focus on technical troubleshooting and fault analysis to ensure optimal product performance and customer satisfaction. This role demands a detail-oriented professional who thrives in a dynamic environment and is committed to resolving technical issues efficiently without managing a team. In this position, you will deliver timely and effective support by diagnosing and resolving problems related to operating systems, solar inverters, and associated firmware. You will collaborate closely with engineering and customer service departments to maintain high standards of quality and technical integrity. This role requires staying up to date with latest technologies and product updates to continuously improve diagnostic and support processes.

Responsibilities

Provide technical troubleshooting and support for operating systems and electronic devices, focusing primarily on solar inverter systems.
Diagnose and analyze faults in solar inverters and related hardware components to identify root causes and recommend solutions.
Perform firmware troubleshooting and updates for solar inverters to maintain optimal functionality and security.
Document technical issues, resolutions, and procedures accurately to ensure knowledge sharing and reference for future cases.
Collaborate with engineering teams to report complex technical problems and participate in product improvement initiatives.
Assist customers by guiding them through problem-solving steps, ensuring clear communication and satisfaction with technical support services.
Conduct training sessions or produce documentation to help customers and internal staff understand product features and troubleshooting techniques.
Maintain up-to-date technical knowledge through continuous learning and engagement with industry developments and company trainings.
Monitor and analyze recurring technical issues to propose and implement preventive measures that reduce future incidents.
Contribute to the development of support tools and strategies to enhance the efficiency and effectiveness of the technical support team.