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Job Description

Responsibilities

  • Assist Manager in planning and executing customer service functions.
  • Plan, coordinate and assign daily workload to customer service team
  • Monitor and maintain store inventory
  • Supervise team in providing excellent and outstanding services to customers.
  • Ensure that team addresses customer inquiries and concerns promptly and professionally.
  • Assist in resolving employee concerns and developing customer focused environment.
  • Organize job training to team to meet departmental objectives.
  • Ensure that the team follows company policies and procedures
  • Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.
  • Resolve escalated and complex customer issues on-time.
  • Provide back-up assistance to team members when needed.
  • Deliver world class services to ensure customer satisfaction.
  • Anticipate customer needs and deliver timely response to meet their expectations.
  • Identify and resolve problems that affect customer service quality and efficiency.
  • Recommend best practices to meet service level agreements and improve customer satisfaction.
  • Handle high volumes of customer calls and should work well under pressure.
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Abdali Road, Multan, Pakistan
Gender:
Male
Age:
25 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years (Vehicle Tracking & Banking Industry experience is also Preferred)
Apply Before:
Mar 14, 2020
Posting Date:
Feb 14, 2020
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Vehicle Tracking Pvt Ltd

AutoMobile · 11-50 employees - Multan

Vehicle Tracking (Pvt.) Ltd. was founded with the sole aim of offering safety solutions to individual car owners and a much required relief to the Banking Industry, Leasing Institutions and Insurance Sector. V-Tracking brings unmatched expertise and surveillance facilities by utilizing SMS, GPRS and ...Read More

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