Virtual Front Office Assistant (US Medical Clinic)

This full-time position is for a Virtual Front Office Assistant based at a US medical clinic, operating from Islamabad. The role requires working evening hours to align with the clinic’s schedule in the United States. The assistant will be responsible for managing patient records, handling calls, emails, and faxes, scheduling appointments, and performing various front-office administrative tasks. This position demands strong English communication skills, proficiency in computer use and typing, experience in healthcare or scheduling environments, and the ability to manage sensitive patient information with care and confidentiality. The salary range for this role is PKR 25,000 to 50,000 per month.

Key Responsibilities

- Manage and maintain accurate patient records in compliance with clinic protocols.
- Handle incoming and outgoing calls, emails, and faxes professionally and promptly.
- Schedule, confirm, and reschedule patient appointments according to clinic guidelines.
- Perform front-office administrative duties including data entry, filing, and correspondence.
- Ensure confidentiality and careful handling of all patient information.
- Coordinate communication between patients and medical staff to facilitate smooth clinic operations.
- Support other administrative tasks as required to maintain efficient workflow.

Required Qualifications

- Strong command of the English language, both written and verbal.
- Proficient computer skills, including typing and use of office software.
- Previous experience in healthcare administration, patient scheduling, or a related field.
- Ability to work evening hours aligned with US time zones.
- Attention to detail and a high level of accuracy in handling patient data.
- Excellent organizational and multitasking abilities.
- Commitment to maintaining patient confidentiality and data security.

Preferred Qualifications and Benefits

- Experience working in a medical or clinical environment is highly desirable.
- Familiarity with electronic health record (EHR) systems or medical scheduling software.
- A professional attitude with the ability to work independently and as part of a team.
- Opportunity to work remotely while supporting a US-based medical clinic.
- Competitive salary within the stated range, commensurate with experience and skills.

This role offers a unique opportunity to contribute to a US healthcare provider’s operations from Islamabad, providing essential front-office support during US clinic hours. Candidates who are detail-oriented, reliable, and comfortable working in a virtual environment will find this position rewarding.