Posted Jun 04, 2020 3 views
- Responsible to manage the daily Operations and management of the Call Center.
- Responsible to manage and monitor Call Center Team and its Operations.
- Responsible for the division and distribution of Call Center's manpower.
- To ensure the call center work is running smoothly.
- Make the KPI's for Call Center Team and ensure the implementation.
- Responsible to conduct On- site Training for Call Center Team which trains employees for their goals, guidance and performance.
- Responsible to build and and train High performance team which achieves all given goals.
- Establish Call Center Team's Incentive Policies.
- To promote Team Building and ensure the company culture atmosphere in Call Center.
- Ensure the professional stability of the Call Center Employees.
- Responsible to improve the Call Center management system, work specifications and business processes.
- Ensure to Improve Service Quality and Operational Efficiency.
Skills
Job Details
Vivo Electric Private Limited
Vivo Pakistan started its Operations in the Country in 2017 and is Head Quartered in Lahore. Vivo is the 5th Largest Smart Phone Brand in the World. Vivo is a global company that specializes in Mobile Internet products and services. It serves a wide range of markets including China, India, Southeast Asia, including Indonesia, Malaysia, Vietnam, Thailand, Myanmar, and the Philippines, and is rapidly expanding into markets of other countries and regions in the near future.
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