Call Center Agent

WBM Pvt Ltd Verified

Lahore , Pakistan

Posted Sep 25, 2020 116 views Report Job

PKR. 30,000 - 50,000/Month

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Job Description

Duties and Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Department:
IT Department
Job Location:
Gender:
No Preference
Age:
23 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 4 Years
Apply Before:
Oct 26, 2020
Posting Date:
Sep 25, 2020
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WBM Pvt Ltd

Information Technology · 601-1000 employees - Lahore

WBM International core values are deeply rooted in fair business proceedings, superior quality products, excellent service, a safe and healthy environment and respect for all people.We believe that every piece of product delivered should be top quality; therefore, all necessary quality controls are ...Read More

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