Posted Sep 25, 2020 8 views
Duties and Responsibilities
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Job Details
WBM Pvt Ltd
WBM International core values are deeply rooted in fair business proceedings, superior quality products, excellent service, a safe and healthy environment and respect for all people.We believe that every piece of product delivered should be top quality; therefore, all necessary quality controls are duly implemented. WBM International observes strict labor laws and is dedicated to producing products which meet the customers' satisfaction./p
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