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Job Description

  • Emaan Travel is an experienced travel management company, helping people and companies travel smart and achieve more.
  • With offices in Leeds, UK and Islamabad Pakistan, we work with you to manage all elements of your travel in an efficient, cost effective and ethical manner.
  • We are committed to providing a professional service to our customers, ensuring they benefit from our experience, unique style and  energy.
  • A highly visible, independent and progressive travel agency, we aim to make a difference in everything we do.

Customer Service Representative:

  • We are seeking to appoint an enthusiastic and highly motivated Inbound Customer Service & Sales Specialist.
  • The ideal candidate loves talking to people and proactively getting sales.
  • The Customer Service Agent is responsible for dealing with and properly responding to  Flight Tickets, Cargo, Money Transfer and NICOP inquiries by handling inbound calls from our UK customers.
  • The Customer Service department operates in our Islamabad Office with rotating shifts, 24/7/365.


  •  Ensures that customer inquiries are dealt with in accordance with the performance and service standards as laid down by Emaan Travel.
  •  Communicate with customers via phone calls, email and chat
  •  Provide knowledgeable answers to questions about product, pricing and availability
  •  Work with internal departments to meet customer's needs


  •  Passionate with Customer Service
  •  Excellent phone etiquette and excellent verbal, written, and interpersonal English skills
  •  Must have professional English competence and previous experience of customer services with the UK, USA or any other foreign company will be a Plus.
  •  Bachelor’s degree any discipline will be an asset.
  •  Experience in any customer care related position will be considered as an asset
  •  Advanced computer literacy is required

Candidates with relevant experience are encouraged to apply

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Mar 23, 2021
Posting Date:
Feb 22, 2021
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Website Warehouse Pvt. Ltd.

Information Technology · 1-10 employees - Islamabad, Rawalpindi

Website Warehouse helps businesses grow digitally. We take our customers and their investments they have made in their businesses very seriously, We give it our 100% to design unique websites and apps and then develop these products to the utmost professional level using latest technologies.

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