Wellbeing Center MHPSS Assistant (Haripur)

This role offers an opportunity to contribute to community wellbeing by supporting mental health and psychosocial services at Relief International’s RISE wellbeing centers and approved outreach activities. The Wellbeing Mental Health and Psychosocial Support (MHPSS) Assistant works under the supervision of the Wellbeing Centre MHPSS Officer to provide practical support, Psychological First Aid (PFA) after training, and assistance in service navigation. This position ensures that participants receive respectful, confidential, and accessible care while maintaining clear professional boundaries. The role is based in Pakistan, supporting vulnerable populations in Khyber Pakhtunkhwa and Balochistan through community-based mental health and psychosocial programming.

Key Responsibilities

Welcoming, Accessible and Confidential Services: Greet participants respectfully, explain available services and feedback mechanisms, and assist with appointments while ensuring privacy. Facilitate accessible participation for women, girls, persons with specific needs, and those experiencing psychosocial distress. Support voluntary participation and confidentiality, including consent and assent procedures. Prepare private spaces and materials, and identify any environmental or safeguarding concerns prior to sessions.

Practical Psychosocial and Activity Support: Provide Psychological First Aid and basic practical support following approved training and within competence. Assist with structured group and community wellbeing activities according to session plans, avoiding requests for traumatic disclosures. Support outreach and home-based visits with consent and safety protocols, maintaining professional and culturally appropriate conduct. Do not engage in diagnosis, independent counselling, clinical assessments, or treatment decisions.

Service Navigation and Immediate Escalation: Help participants understand appointment logistics and consent-based referrals approved by qualified staff. Recognize warning signs of severe distress or safety concerns and promptly escalate to the Officer or clinical focal point following approved pathways. Use emergency contacts and safety arrangements without managing clinical crises independently. Assist with safe follow-up and escalate missed appointments or access barriers.

Records, Accountability and Safeguarding: Maintain accurate and timely records of attendance, appointments, activities, and supplies using approved tools and coded identifiers. Ensure confidentiality by restricting access to participant information and following secure storage procedures. Explain feedback options and report safeguarding concerns promptly through designated channels without investigating. Support independent monitoring, evaluation, accountability, and learning (MEAL) activities, ensuring services are never conditional on participation in surveys or public disclosures.

Teamwork, Quality and Professional Conduct: Participate in supervision, refresher training, and team reviews. Seek guidance when tasks exceed competence and use feedback to enhance service delivery. Maintain professional boundaries and adhere to RI safeguarding and prevention of sexual exploitation and abuse policies. Report suspected data breaches or misconduct. Monitor center readiness, report supply shortages, and comply with field travel, infection prevention, and security protocols. Provide activity updates and perform other duties as assigned within competence.

Required Qualifications

A Bachelor’s degree in Psychology, Social Work, Sociology, Public Health, or a related social or health discipline is essential. Candidates should have at least two years of relevant experience in community, psychosocial, health, or protection programs, including respectful engagement with vulnerable populations. Ability to complete approved Psychological First Aid and safeguarding training and demonstrate practical competencies is required. Fluency in Pashto, Urdu, and a local district language, along with basic English reading and reporting skills, is necessary. Strong record-keeping, basic computer proficiency, confidentiality awareness, and willingness to travel within the district are also required.

Preferred Qualifications

Experience supporting wellbeing centers, community groups, adolescents, caregivers, or persons with disabilities is desirable. Prior PFA training, familiarity with referral procedures, and experience using approved digital attendance or service-tracking tools are advantageous.

Relief International upholds the highest standards of ethical behavior and expects all staff to model integrity, respect, and professionalism. The organization is committed to diversity, equity, and inclusion, encouraging applications from qualified candidates of all backgrounds, with a particular emphasis on female applicants. Guided by humanitarian principles and core values such as integrity, adaptability, collaboration, inclusivity, and sustainability, Relief International fosters a safe and supportive work environment dedicated to community resilience and wellbeing.