Customer Service Representative

Wildflour is seeking a dedicated Customer Service Representative to join our team and provide exceptional service to our customers. The ideal candidate handles customer inquiries, complaints, and orders efficiently while maintaining professionalism and courtesy. This role requires excellent communication skills in both English and Urdu, a strong ability to solve problems, and experience using call center software. The representative will work closely with a team of eight individuals and manage multiple customer requests in a high-paced environment. The role involves shift work including weekends and holidays, necessitating flexibility and reliability. The successful candidate should have a minimum educational qualification of O-Level or Intermediate. Previous customer service or call center experience is preferred but not mandatory. Strong basic computer knowledge, good typing skills, and patience in handling sensitive or difficult situations are key qualities to succeed in this role. The candidate must also exhibit confidence, responsibility, and the ability to work well under pressure, ensuring customer satisfaction and fostering positive relationships between Wildflour and its clients.
Responsibilities

Respond promptly and professionally to customer inquiries, complaints, and orders via phone or other communication channels.
Use call center software effectively to log interactions, track issues, and update customer information.
Maintain comprehensive product knowledge to provide accurate information and assist customers with their questions.
Resolve conflicts and handle complaints with patience and empathy while following company guidelines.
Manage multiple customer requests simultaneously while ensuring timely and efficient service.
Communicate clearly in English and Urdu to accommodate diverse customer needs and ensure mutual understanding.
Work collaboratively within a team of eight, supporting colleagues to maintain consistent service levels.
Adapt to shift schedules including weekends and public holidays as required, demonstrating flexibility.
Maintain organized records of customer interactions and escalate issues to higher management when necessary.
Continuously develop skills and stay updated with changes in company products and services to improve customer support.
Practice effective time management to balance workload and meet performance targets.
Demonstrate responsibility and professionalism while representing Wildflours brand and values.