Posted Nov 23, 2016 2 views
We are seeking call center agents for night shift. We are especially interested in applicants with previous experience working on Outbound campaigns.
Essential Functions/Responsibilities:
Cross Selling
Upsell appointments (when applicable)
Answering potential customer questions
Provide existing customers with quality customer service
Making outbound sales calls to warm leads and taking inbound calls to set appointments for our services
Making courtesy calls to scheduled customers to remind them of their appointments
Miscellaneous tasks and duties assigned to support engagement center
Ideal candidate will:
Be Enthusiastic
Be able to multi-task
Have a passion for exceeding customer expectations
Be goal-oriented and reliable
Flexible scheduling availability
Have strong communication and data entry skills
Have general PC knowledge, type 40 WPM
Job Details
Wotex Technologies
Wotex Technologies was created with a vision of becoming a leader in business process outsourcing. We are focused on providing customer acquisition, customer services and back office support services to the world’s top companies in Telecommunication, Security, Banking and Retail industries. Through our vastly experienced management and dedicated staff, we ensure reduction in cost, client satisfaction and consolidate ourselves as an Industry Leader. We enable our clients to focus on their core business by outsourcing their acquisition, customer services and back office support services to us. With management of professionals and years of relevant of industry experience, we are able to handle critical challenges that not only allow us to exceed our client’s expectations but also provide them with enhanced quality of service experience. At Wotex, we continue to strive ourselves which have lead us to a growing engagement with industry leaders across the world.
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