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Posted Feb 27, 2023 124 views
Responsibilities
- Manage Call Center Projects and the team SLA.
- Manage large amounts of outbound calls in a timely manner
- Follow and implement communication “scripts” when handling different topics over call.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a call Centre management role
- Track record of over-achieving targets
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types.
Specific Tasks
- Outbound Sales Target
- Report
- Adherence
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Mar 27, 2023
Posting Date:
Feb 27, 2023
Xamviva Tech
BPO · 11-50 employees - Rawalpindi
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