Posted Feb 27, 2023 152 views
Responsibilities
- Manage Call Center Projects and the team SLA.
- Manage large amounts of outbound calls in a timely manner
- Follow and implement communication “scripts” when handling different topics over call.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a call Centre management role
- Track record of over-achieving targets
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types.
Specific Tasks
- Outbound Sales Target
- Report
- Adherence
Job Details
Xamviva Tech
With over two decades of experience, Xamviva is a trusted global provider of comprehensive outsourcing solutions, specializing in a wide range of services designed to enhance customer engagement and drive business success. We are experts in Live Chat Support, Virtual Assistance, Inbound and Outbound Call Services, IVR Solutions, Data Analysis, and Translation Services. Our commitment to excellence and innovation enables us to offer tailored solutions that meet the unique needs of businesses across various industries worldwide. Whether you're looking to streamline customer interactions, optimize operational processes, or expand your reach to a global audience, Xamviva has the expertise and technology to deliver results.
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