Customer Operations Lead

Xploronix

Posted 10 hours ago 3 views Report Job

PKR. 80,000 - 80,000/Month

Location: Remote (Pakistan)
Employment Type: Full-Time
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM PKT (1-hour lunch break)
Probation: 3 Months

About the Role

We are looking for a highly organized, customer-focused, and proactive Customer Operations Lead to support the day-to-day customer operations of the company. This remote role works closely with management to ensure smooth customer communication, order processing, and operational coordination.

Responsibilities

Respond promptly and professionally to customer inquiries using Google Workspace, WhatsApp Business, Tawk.to, and other communication tools.
Utilize CRM software to track and manage customer interactions and maintain accurate client records.
Generate and analyze basic spreadsheet reports to monitor service performance and identify improvement opportunities.
Coordinate with internal teams to resolve customer issues efficiently and ensure consistent service quality.
Organize and prioritize daily tasks effectively to manage multiple responsibilities in a remote work environment.
Maintain clear and courteous communication with customers through Google Meet and other virtual meeting platforms.
Assist in developing processes to improve customer service workflows and operational efficiency.
Demonstrate strong problem-solving skills to handle escalations and complex customer requests.
Ensure compliance with company policies and procedures during all customer interactions.
Adapt to evolving customer service technologies and best practices to enhance the overall customer experience.