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Job Description

Cielo WiGle a US-based Smart Thermostat Company, having its support office in Pakistan through its subsidiary YES is looking to expand its team. Excellent Salay Plus Commission for converting support calls to sales. You must have experience of providing customer service to US based customers. 

As a Call Center Technical Support Engineer, you will be responsible for:

  •  Resolving customer complaints via Calls, Emails, Web chat etc.
  •  Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Taking ownership of customer issues reported and see problems through to resolution.

Skills Required:

  • Result Driven.
  • Fast learner. Seek the key success factor of doing new things in a very short time.
  • Good observer. Have a clear thought about industry and product.
  • Excellent communication and decision-making skills.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Business Development
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 06, 2019
Posting Date:
May 06, 2019
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Your Engineering Solutions (YES)

Information Technology · 11-50 employees - Islamabad

Your Engineering Solutions (YES) Private Limited is a subsidiary of Cielo WiGle (a US based Smart Home company). Cielo focusses on providing smart controls, energy efficiency and savings to its users. The main products are Smart Air Conditioner Controller, Smart Socket and Smart Light Adapter. Cielo ...Read More

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