Head of Customs Operations

The Head of Customs Operations at YTO-HRL Logistics leads the customs department, managing a skilled team to ensure efficient compliance with customs regulations and seamless import-export procedures. This role oversees the design and implementation of customs operations, including documentation, clearance, and compliance audits. The leader is expected to establish team structures, train personnel, and develop standard operating procedures while fostering strategic partnerships with regulatory authorities and industry stakeholders. The role demands hands-on experience with Pakistan customs operations and the ability to build and sustain a high-performing customs team capable of supporting the companys logistics goals. This position requires close collaboration with customs authorities and cross-border trade entities, managing process compliance and regulatory requirements. The Head of Customs Operations drives the establishment of customs clearance networks at major Pakistani ports, supervises bonded warehouse operations, and actively supports business growth by leveraging existing customs resources. Fluency in English, proficiency in Urdu, and knowledge of Pakistans customs laws are vital for effective communication and operational success. This role manages a dedicated team member and plays a crucial part in ensuring the companys customs practices meet national and international standards while preparing the team for future professional certifications.
Responsibilities

• Design and develop the customs department organizational structure, recruiting and training customs declarants, documentation specialists, and compliance officers.
• Establish and implement standard operating procedures for customs declarations, compliance reviews, and audit response plans to maintain regulatory adherence.
• Prepare and support team members to successfully pass the Pakistan Customs qualification examination scheduled for 2027.
• Build and manage proprietary or partner customs clearance networks at major Pakistani ports including Karachi, Lahore, Islamabad, SAPT, and KICT.
• Lead the application and procurement process for the companys All-Pakistan Customs Clearing Agent License to expand customs operations.
• Set up and oversee bonded warehouse operations encompassing inbound receipt, storage, sorting, and outbound clearance activities.
• Leverage existing customs resources and networks to introduce and grow clearance business from cross-border e-commerce platforms such as Temu, Daraz, Shein, and AliExpress, as well as traditional trade clients.
• Maintain and cultivate strong professional relationships with Pakistan Customs (FBR), Pakistan Single Window (PSW), industry associations, and relevant regulatory bodies to facilitate compliance and operational efficiency.
• Continuously monitor customs policies, tariff updates, and free trade agreement developments in applicable countries to provide timely compliance advice and risk mitigation strategies.
• Manage the customs audit process, addressing dispute cases, and mitigating risks related to seizures and regulatory non-compliance.
• Provide leadership, guidance, and support to the team member under direct supervision, ensuring effective daily operations and professional development.
• Maintain proficiency in operational tools such as Pakistan Single Window (PSW/WeBOC) and ensure application of customs laws including the Customs Act 1969 and Customs Rules 2001 in all procedures.
• Promote best practices in customs operations aligned with cross-border e-commerce supervision models (1210/9610/9710/9810) to enhance company competitiveness and compliance.