Service Delivery Manager

Zarvian (SMC-Private) Ltd

Multiple Cities, Pakistan

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Posted 4 hours ago 2 views Report Job

PKR. 85,000 - 85,000/Month

Zarvian Group Ltd is looking for an experienced Service Delivery Manager to play a key role across service delivery, recruitment, workforce management, client engagement and operational support.

Working closely with the Director, you will help manage and develop our resources, maintain strong client relationships and support the continued growth of the business.

As Zarvian continues to grow its client base, the role will initially also involve supporting our Business Development Manager and Director with selected sales and business-development activities. As the number of clients and resources increases, the position will transition into a fully focused Service Delivery Manager role.

Responsibilities

Key Responsibilities:

Manage recruitment from sourcing and screening through to interviews and onboarding
Coach, support and develop employees through regular 1:1s and performance management
Manage workforce planning, resource allocation and employee engagement
Attend client meetings and understand client requirements and workforce needs
Build strong client relationships and act as a key escalation point
Monitor service quality, employee performance and delivery standards
Resolve issues proactively and ensure actions are followed through to completion
Support the development of processes, policies and operational standards
Work closely with the Director on business growth, scaling and continuous improvement
Support the BDM with prospect research, follow-ups, pipeline activity and preparation for client meetings
Participate in early-stage client conversations and help identify suitable opportunities for Zarvian services

What We’re Looking For:
Strong experience in service delivery, operations, workforce management or people leadership
Practical knowledge of business support functions including Business Support Coordination, Executive Assistance, Administration, Helpdesk Support and Customer Service
Ability to recruit, assess, coach and manage employees performing these functions
Some experience or confidence supporting B2B sales, client development or business-development activity
Excellent spoken and written English
Strong leadership, organisation and stakeholder-management skills
Highly proactive with excellent ownership, action tracking and follow-through
Strong problem-solving and decision-making ability
Comfortable managing multiple priorities in a growing business
Entrepreneurial mindset and a genuine interest in helping build and scale an organisation

Career Opportunity
Initially, the role will provide broad exposure across service delivery, operations, recruitment and business development. As our client portfolio grows, the position will progressively move towards full ownership of service delivery, client management and workforce performance.

Skills

Team Leadership B2b Administration Business Support Operations Management Customer Service Client-facing communication Coaching and Development Recruitment Customer Relationship Management Communication Plan Development Risk Management Change Management Performance Monitoring Process Improvement IT Service Management Stakeholder Management

Job Details

Total Positions:

1 Post

Job Shift:

Remote

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Experience:

4 Years

Apply Before:

Sep 26, 2026

Posting Date:

Sep 09, 2026

Zarvian (SMC-Private) Ltd

· 1-10 employees - Islamabad

Zarvian (SMC-Private) Ltd is a Pakistan-based outsourcing and business support company providing managed offshore professionals to UK businesses through its UK group structure. We specialise in project support, administrative support, executive assistance, customer service and helpdesk support. Our professionals work as an extension of UK client teams, while Zarvian manages recruitment, onboarding, performance support, continuity and day-to-day workforce management. Zarvian is building a professional offshore delivery team in Pakistan, with a focus on quality, reliability, communication and long-term career development. We are committed to creating a structured, supportive and professional working environment for talented individuals who want to work with UK-based clients and grow within an international business.