Call Center Executive

AESOM Pvt Ltd

Lahore , Pakistan

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Posted Mar 07, 2023 100 views Report Job

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Responsibilities

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through trouble-shooting, navigating the company’s site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees

Requirements

Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Skills

Client Relationship Management Customer Service Skills Sales CRM Command

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

8 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Township, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Apr 08, 2023

Posting Date:

Mar 07, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.