This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 07, 2023 124 views
Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through trouble-shooting, navigating the company’s site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees
Requirements
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Job Details
Industry:
Functional Area:
Total Positions:
8 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 08, 2023
Posting Date:
Mar 07, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.
AESOM Pvt Ltd
BPO · 11-50 employees - Lahore
.
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