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Job Description

Job Description:

  1. Front line support via live chat, Email and telephones.
  2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
  3. Provide technical support for level one escalation issues via helpdesk.
  4. Performs miscellaneous job-related duties as assigned.

Required Skills:

  • Excellent written and verbal communication skills in the English language.
  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
  • Outstanding customer service skills and a dedication to the customer service experience.
  • Dependable to be at work during assigned shifts and to complete work as expected.
  • Knowledge of FTP, DNS, cPanel and WHM preferred.
  • Ability to multitask and meet specific goals set by supervisors and management.
  • Experience with documenting procedures.
  • Ability to troubleshoot basic web hosting and technical procedures as needed.

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 1 Year
Apply Before:
Feb 09, 2020
Posting Date:
Jan 10, 2020
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HosterPK

Services · 11-50 employees - Islamabad

We are providing international standard web hosting services to our clients since May 2009, and now one of Pakistan’s top 3 web hosting service providers. We at HosterPK are individuals with diverse and unique qualities. Never compromising on customer satisfaction, building long-term partners, prov ...Read More

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