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Job Description

  • Respond to tickets following documented processes.
  • Answer inbound non-critical phone calls.
  • Monitor ticket queues and route as appropriate
  • Follow e-mail process.
  • Utilize knowledge base
  • Understand basic IT functions within systems, support and network
  • serve as a main point of contact for customer related issues
  • Provide high levels of Customer Service while processing inbound calls
  • Responsible for supporting client services in the use of various software programs and hardware platforms for level 1 support
  • Create tickets with accurate and detailed information
  • Resolve tickets with accurate associated time and expenses
  • Courteously obtain and convey concise problem information for external and internal service personnel.
  • Other duties as assigned by management
  • Availability in three shift duty rotation.
  • Network Monitoring and problem identification.
  • Basic switch/router/server troubleshooting knowledge
  • Monitoring and troubleshooting support of IP devices such as VOIP phones, printers, Cameras etc.
  • Datacenter environment monitoring.
  • Excellent learning capabilities
  • May involve 70-80 percent traveling.

Knowledge And Competencies

  • Team Player
  • Knowledge of methods and procedures concerning public contact; of telephone procedures; and of spelling punctuation, grammar, and arithmetic.
  • Skill is required to operate various office equipment including computers, printers, voip phones etc. 
  • Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
  • Must possess good skills regarding IT/ computers, IP Cameras, Networks, Fiber Optics and Electrical Power.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
BE or BCS/BIT with good theoretical knowledge of IT
Career Level:
Entry Level
Less than 1 Year - 2 Years (• Fresh applicants may also apply for this role; candidates with internship experience in good organization will be given preference.)
Apply Before:
Feb 28, 2020
Posting Date:
Jan 28, 2020
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Interactive Group of Companies

Information Technology · 601-1000 employees - Islamabad

pHarnessing the synergies of over Seven hundred team members whilst maintaining an international presence, Interactive has actively led Pakistan's Telecommunications and Information Technology industries for a quarter of a century. We have proudly served a prestigious portfolio of clientèle, spa ...Read More

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