Call Center Executive

Loftz Media Incorporation Unverified

Karachi , Pakistan

Posted Jan 14, 2021 216 views

PKR. 30,000 - 60,000/Month

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Job Description

Call Center Responsibilities

Include:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions 

Job brief

  • We are looking for a Call Center Executives that will be the liaison between our company and its current and potential customers as well as pitching our services to potential clients.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, inquiries and sales; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Making sales on different products that the company provides
  • Selling the company’s products and services
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a call center and sales support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Fluent in English is a must
  • High school degree or more

Job Details

Total Positions:
15 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
I.I Chundrigar Road, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Feb 15, 2021
Posting Date:
Jan 14, 2021
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Loftz Media Incorporation

Information Technology · 1-10 employees - Karachi

Online Sales & Marketing Services

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